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Well after being an Orange customer for over 10 years, I have finally had enough of there so called customer service.?
I was looking into upgrading my peronsonal phone to either 3G or a PDA type device. They were unable / refused to offer me the same deal as a new customer , desipte several calls to their so called retentions deptartment and their new adverts about treating existing customers with the SAME respect as new ones.
It even took me an hour to convince them to issue a PAC. However ironically the delivery of the PAC code was the most impressive bit of the whole argurment, it arrived by SMS before i could hang up the phone !
so i am now the proud owner of an O2 XDA11i complete with my original orange phone number